Question 1

How are service reports connected to crane records?

Accepted Answer

A report draft is created for a crane already recorded in the workspace, so its service details stay linked to that crane record. The draft can capture the job date and details, technician name and notes, reported symptoms, findings, measurements, parts, repairs, a customer-facing summary, and follow-up notes.

Question 2

What does the AI service-report summary use?

Accepted Answer

After a report draft is saved, AI can draft a concise customer-facing summary using the saved technician notes, findings, measurements, parts, and repairs. It uses those recorded fields as source material; the generated wording is still a draft for a person to review.

Question 3

Does AI approve or send a service report automatically?

Accepted Answer

No. AI-generated text stays in the report draft. A workspace user with record-management permission must review it, make any needed edits, save the customer-facing summary, and explicitly choose Approve report. Approval records a workspace status; it does not send a message to the customer.

Question 4

How does a workspace member start an inspection?

Accepted Answer

The member starts from crane or hoist equipment already in the workspace and selects a saved inspection template. The new run uses that template’s checklist for the selected equipment.

Question 5

What can an inspection record?

Accepted Answer

For checklist items, the inspection can record a satisfactory, attention required, or not applicable response, along with notes. The run keeps the checklist and its responses with the selected crane or hoist.

Question 6

Can an inspection track deficiencies and corrective work?

Accepted Answer

A workspace user can record a deficiency against a checklist item and attach a corrective action. The record can track whether the action is open, in progress, or resolved, with an optional target date.

Question 7

Do CraneOps AI inspections certify equipment or establish compliance?

Accepted Answer

No. Inspection support does not certify equipment, determine or establish regulatory compliance, or guarantee compliance. Inspection records support documentation and follow-up; qualified judgment remains necessary.

Question 8

What are the Starter plan price and trial terms?

Accepted Answer

Starter is $79 per month with a three-day free trial. A payment method is collected before access begins. Monthly charges begin after the trial. To prevent the first charge, cancel through the hosted billing portal before the three-day trial ends.

Question 9

What are the Professional plan price and trial terms?

Accepted Answer

Professional is $199 per month with a three-day free trial. A payment method is collected before access begins. Monthly charges begin after the trial. To prevent the first charge, cancel through the hosted billing portal before the three-day trial ends.

Question 10

What are the Enterprise plan price and trial terms?

Accepted Answer

Enterprise is $499 per month with a three-day free trial. A payment method is collected before access begins. Monthly charges begin after the trial. To prevent the first charge, cancel through the hosted billing portal before the three-day trial ends.

Frequently asked questions

Service reports

Inspections

Plans and billing